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Shelter + CARE Program

Effective March 16, 2020, the City of Bangor Shelter + Care program located at 103 Texas Avenue will be conducting phone interviews with scheduled clients rather than seeing them in the office.  If you currently have a scheduled appointment, please be prepared to answer your phone at that time.  Staff will conduct a phone interview, and your checks will be sent to you in the mail.  If you have a Shelter + Care emergency and do not have a scheduled appointment, please do not come to the office.  Call 207-992-4533 and arrangements will be made to conduct a phone interview with you as soon as possible. 

Better Health and Long-term Stability

The Shelter Plus Care program is designed to respond to the needs of hard-to-reach individuals and families experiencing homelessness who are living with a mental health, substance abuse, or HIV/AIDS diagnosis.

This federally funded program implements the “Housing First” model, an approach which quickly and successfully connects individuals experiencing homelessness to permanent housing.

Once housing is secured, supportive services provided by outside community organizations help clients build self-reliance and achieve better health and long-term stability.

Program participants who need it are referred to one or more of the following services:

  • Case Management
  • Healthcare
  • Life Skills Support
  • Job Training
  • Substance Use Disorder Treatment
  • Mental Health Treatment
  • Educational Support
  • Employment Services
  • Transportation Assistance
  • SNAP
  • MaineCare
  • Social Security
  • TANF
  • WIC
  • General Assistance
  • Other mainstream resources

The success of the program is largely due to the collaboration of many community organizations and partners including local landlords who make their units available to program participants.

Shelter Plus Care Coordinates:

Tenant-Based Rental Assistance, providing vouchers to help clients find and maintain housing with landlords.

A network of community partners providing a range of support services including substance abuse, mental health, and AIDS/HIV treatment; education and employment support; transportation; and other mainstream resources.

Qualifying for Services

To be eligible for Shelter Plus Care rental assistance, applicants must have a qualifying disability (described above), AND meet Housing and Urban Development (HUD)’s definition of homelessness. Applicants on our waiting list will be prioritized using the following tiered system:

  • Tier 1 – Client is chronically homeless; Long Term Stayer (LTS)
  • Tier 2 – Client currently resides in a homeless shelter.
  • Tier 3 – Client currently resides in a transitional housing program but met HUD’s definition of homelessness prior to entry in the program.

Homelessness Data Reports

The City of Bangor participates in MaineHMIS, a data collection system for Shelter Plus Care. Click here and follow the link to “Agency Forms” to view our data disclosure form.

For more information, please contact:

Awa Conteh
Phone: 207-992-4533
Email: awa.conteh@bangormaine.gov
Fax: 207-945-3348